Guest Web Chat
Offer a chat channel alternative to WhatsApp, accessible from the website or guest portal, with the same AI assistant and the same conversation history as the inbox.
Where to find it
Enabled and configured in Settings → Integrations / Website channel (verify exact path and exact toggle name). Messages arrive in the same inbox as WhatsApp, with the channel indicated.
Main steps
- Enable the webchat channel toggle for the property.
- Configure the channel settings (welcome text, optional reminder/nudge if the guest doesn't see the reply).
- The guest opens the chat from the website/portal; messages end up in the same inbox as WhatsApp.
- The message counter shows how many webchat interactions occurred (useful for statistics).
- Attachments (photos, documents) sent by the guest are visible in the conversation just like on WhatsApp.
Caution
⚠ Check whether the feature requires a specific plan/permission before writing the requirement in the final guide.
⚠ Check the exact toggle label and exact path in Settings.
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