Guest Stays
Record a guest's arrival and departure dates (and optionally arrival time), so the system knows for certain whether they are arriving, staying or already left — instead of having to infer it from WiFi or chat.
Where to find it
Inside the individual guest record in the CRM, Stays card.
Main steps
- Add a stay with arrival and departure dates (and, if known, the arrival time).
- The guest's status (pre-stay / in-stay / post-stay) aligns automatically based on the dates.
- If the arrival time isn't specified, the property's default check-in time is used.
Caution
⚠ Editing the dates of a stay already in progress can re-trigger automation triggers tied to the guest status change: check the exact behaviour with the technical team before writing it into the final guide.
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