Data Request

Get the guest's real contact details (first name, last name, email), because guests booking via OTAs like Booking often leave an alias address that stops working shortly after departure — without real data there is no mass sending nor post-stay automation for that contact.

Where to find it

Data Request menu item (inside the Guest Management group); a generic link always available, or a personal link generated from the individual guest's CRM record.

Main steps

1. Only active if the CRM is enabled: not selectable otherwise.
2. The generic link can be shared with any guest.
3. From a specific guest's record, a personal (pre-filled) link can be generated and copied.
4. The fixed fields (first name, last name, email) are always present; any additional fields are configured separately.
5. When the guest fills it in, the data updates their CRM record directly.

Caution